Regular Home Cleaning

Employing a cleaner makes a massive difference to your quality of life. Very often we hear cleaning services being described as a ‘weight off my mind’ and so you get on with your day knowing that a professional company is overseeing the cleaning of your home.

Star Clean has been cleaning the homes of customers since 2008. Our employed staff are a great team of individuals who genuinely care about doing the best job possible for our customers. Choosing Star Clean, you are working with a company that is fully insured with both public liability insurance and employer’s liability insurance, to give you complete peace of mind. We are also insured to hold keys for customers, as it is often easier for our customers if we keep a key for them.

In order to make our service as good as possible for our customers, we also supply all cleaning equipment and materials as part of your visit. We only use high-quality and effective products to ensure the best results possible. Household brands such as Flash, Domestos, Mr Muscle, Harpic, Cif, Dettol, Pledge and Windolene are standard in our cleaning kits. We supply clean cloths and dusters for every home and use the cute but powerful Henry and Hetty vacuums, which are built to an industrial standard and are suitable for use on both carpeted and hard floors.

regular-cleaning


Often, customers have a clear idea about how often they would like their regular visits to be. Others, are often not so sure. There is no right or wrong answer to this as it is completely up to yourself how often you would like us to clean your home. As a company we are fully flexible as this is a service designed to suit our customers, not us! We visit homes from twice a week to weekly, fortnightly or monthly. If a regular service is not what you are looking for, we can also visit on a ‘one-off ‘ basis.

Below, you all find our standard, regular cleaning checklist. These are the tasks, as standard, your team would complete within your home. However, we recognise that requirements differ, thus this can be changed to suit your home, needs and lifestyle!

Kitchen & Utility Areas

– All worktops and surfaces cleaned
– Sinks, hobs and extractor fans cleaned
– Appliances wiped down and polished
– Fronts of cupboards cleaned
– Floors vacuumed and mopped
– Surfaces, ornaments, pictures dusted
– Switches cleaned
– Chrome polished and glass cleaned
– Bins emptied

Living, Dining & Conservatory Areas

– Surfaces, ornaments, pictures dusted
– Floors vacuumed and/or mopped
– Glass and mirrors cleaned
– Bins emptied

Hallway, Stairs & Vestibule Areas

– Surfaces, bannister, ornaments, pictures dusted
– Floors vacuumed and/or mopped
– Glass and mirrors cleaned

Bathroom Areas

– Sanitary ware and surfaces sanitised
– Glass/mirrors cleaned and chrome polished
– Surfaces, ornaments, pictures dusted (surfaces washed if necessary)
– Floors vacuumed and mopped
– Bins emptied

Bedrooms

– Surfaces, ornaments, pictures dusted
– Floors vacuumed and/or mopped
– Glass and mirrors cleaned
– Bins emptied

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We are aware that employing a company to clean your home involves a great deal of trust. In order to ensure our customers are furnished with as much information as possible, we have collated our most asked questions with answers, which will hopefully answer many, if not all of your questions.

 

What can I expect my cleaners to complete when they are working within my home?

From our vast experience of working with 100’s of regular domestic cleaning customers, we have put together a comprehensive cleaning checklist, which details the tasks that your team will complete whilst working within your home. Our checklist can be viewed, above, on this page.

 

What if I would like any additional cleaning tasks completed on either a regular or one-off basis that aren’t included as standard?

We realise that every home and every customer differs in their requirements. Thus, in addition to the standard tasks we include in our regular checklist, if you feel you would like to include anything else, please feel free to let us know and we will be more than happy to accommodate this for you. Some examples may include:

  • Cleaning internal windows
  • Cleaning blinds and light fittings
  • Cleaning woodwork
  • Moving furniture to clean underneath and behind

In order to for us to prepare adequate time for this and pass on instructions to your team, please contact us in advance either by email or telephone.

 

How do you decide how much I will be charged for my cleaning visits?

When assessing how much each customer is charged, we predominantly look at two things – the size of your property and how long we think it will take to clean your home to a high standard. In addition to these two things, we assess the level of clean our customers request.

 

How do you recruit your staff and are they vetted and fully employed by Star Clean?

We operate a very stringent interview process when recruiting our staff and all applicants are fully reference checked. Further to this, all of our staff are fully employed by the company.

Do you supply cleaning products and what do you use?

The cost of your service includes all cleaning equipment and supplies. When your team arrive at your home, they will have everything from fresh cloths and dusters, to bucket, mop and vacuum. In terms of the actual products that are used within your home, we use only quality brands that include Flash, Domestos, Mr Muscle, Harpic, Pledge and Cif. If your preference is that we use eco friendly products, we can also accommodate this request at no additional charge.

 

What is the booking process?

It’s very simple! All you have to do is call or email us and we will arrange to visit you and discuss what your cleaning requirements are. From there, we produce a cleaning schedule to ensure that all your needs are being met. Once you are happy to start, we will arrange a time and day that suits you.

 

Who will clean my home/office?

Every customer is assigned two of our highly trained cleaners. There are two main reasons for this. Firstly, we feel it is more productive for the customer as the workload can be easily spread. Secondly, our staff are often working in empty properties, thus, in the unlikely event that something was to happen, there is another member of staff present. This does not impact upon cost as it means that instead of, for example, one member of staff attending for two hours, you are given two members of staff for one hour.

Do I need to sign a contract?

No. We are confident you will be so satisfied with the level of service you receive that it is unnecessary to bind you into a formal agreement.

What do I do if I need to re-schedule or cancel my scheduled clean?

We endeavour to keep our services as flexible as possible and understand that there will be occasions where you either need to re-schedule your clean for another time/day or will need to cancel altogether. However, we do ask that at least 24 hours notice is given. In the event that less than 24 hours notice is received we will charge 50% of your normal cleaning fee. In the event that our cleaners are unable to gain access to your home or office or when working conditions are deemed to be hazardous, payment in full will be due.

Do I need to be in my home when my cleaners visit?

No, it is not necessary for you to be present whilst our staff are working within your home or office. The vast majority of our customers give us a key to keep so that we can access your home or office with minimal disruption to your normal routine. However, if you are due to be in your property during your visit, that is absolutely no problem, either!

How do I pay?

Due to customer feedback, we now request that our regular clean customers set-up a standing order. We have found that this method of payment has become the easiest way for customer’s to manage their account.

Is Star Clean insured?

 Yes. We are fully insured with both public liability and employers’ liability insurance. The former protects you against accidental breakages or damage within your home and the latter covers our customers in the event that a member of staff was to have an accident in their home.

Do I need to do anything to prepare for my cleaning visit?

All that we ask you do is make sure your home or office is in such a condition that our staff can deliver the best possible cleaning results.  We would politely request that rooms are left as tidy as possible.

Where, when and how can you be contacted?

Our head office is based at the North Tay Office Centre, 48 Loons Road, Dundee DD3 6AP.

Telephone Number: 01382 669895

Email: info@starcleanservices.co.uk

We are open Monday-Friday 9am-5pm where you can speak to a member of our office staff in person, also.

If I am unhappy with my service, what do I do?

We would very much hope that as one of our valued customers, you would never have a cause to make a complaint; however, if there is something that you are unhappy with we would very much like to hear from you. During office hours, please feel free to contact us on 01382 669895. Additionally, email correspondence can be directed to info@starcleanservices.co.uk

If you would like more information on our Regular Home Cleaning services or prices, please don’t hesitate to give us a call or get in touch.

 

Customer Comments:

“Dear Head of Happiness,

Just a quick email to pass on our thanks to the ladies as they did a really good job with the house.  I was trying to get out of their way, but I did meet them and was glad I did as they were very friendly and professional and have done a really impressive job.

Please pass on our thanks and give them a gold star from us.” (Simon, Dundee – May 2016).


Star (Scotland) Ltd SC 523977

Registered Office: Office 12, 48 Loons Road, Dundee DD3 6AP