What is the booking process?
It’s very simple! All you have to do is call or email us and we will arrange to visit you and discuss what your cleaning requirements are. From there, we produce a cleaning schedule to ensure that all your needs are being met. Once you are happy to start, we will arrange a time and day that suits you.
Do I supply the cleaning supplies and equipment?
No. Your cleaner will bring everything necessary to make your home look great!
Who will clean my home/office?
Depending on the size of the job, you will be assigned either one or two of our highly trained cleaners. All staff are vetted, uniformed and insured. Wherever possible we will do our best to assign the same staff to your home each visit.
Do I need to sign a contract?
No. We are confident you will be so satisfied with the level of service you receive that it is unnecessary to bind you into a formal agreement.
What do I do if I need to re-schedule or cancel my clean?
We endeavour to keep our services as flexible as possible and understand that there will be occasions where you either need to re-schedule your clean for another time/day or will need to cancel altogether. However, we do ask that at least 24 hours notice is given. In the event that less than 24 hours notice is received we will charge 50% of your normal cleaning fee. In the event that our cleaners are unable to gain access to your home or office or when working conditions are deemed to be hazardous, payment in full will be due.
Do I need to be in my home/office when my cleaner visits?
No, it’s not necessary for you to be present whilst our staff are working within your home or office. The vast majority of our customers give us a key to keep so that we can access your home or office with minimal disruption to your normal routine.
How do I pay?
Our customers are invoiced on a monthly basis. Simply post off a cheque to us or, as is becoming more common, simply set up a standing order.
Are you insured?
Yes. We are fully insured against accidental damage within your home or office.
Do I need to do anything?
All that we ask you do is make sure your home or office is in such a condition that our staff can deliver the best possible cleaning results. We would politely request that rooms are left as tidy as possible.

Star (Scotland) Ltd SC 523977

Registered Office: Office 12, 48 Loons Road, Dundee DD3 6AP